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Saturday, 27 July 2019 16:30

NAB leaks info of 13,000 customers to data service firms Featured

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The personal information of about 13,000 customers of the National Australia Bank was uploaded to the servers of two data service firms by mistake, the bank says.

In a statement issued on Friday evening, the bank said it had contacted the two companies and been advised that the data in question had been deleted within two hours of being uploaded.

There was no indication as to why the information about the leak was revealed so late on a Friday. Neither did the bank say when the screw-up happened and when it was noticed.

NAB chief data officer Glenda Crisp said the uploaded data included customer names, date of birth, contact details, and in some cases a government-issued ID number such as that on a driver's licence.

“We take the privacy and the protection of customer information extremely seriously and I sincerely apologise to affected customers. We take full responsibility,” she said.

“The issue was human error and in breach of NAB’s data security policies.”

Crisp said there was no issue with the bank's security and this was due to a mistake by staff.

The bank will cover the cost of any ID documents that need to be re-issued and also pay for independent, enhanced fraud detection identification services for affected customers.

“We have reviewed these customers’ accounts, over and above our rigorous normal checks, and have not identified any unusual activity. We will continue to monitor 24/7 to protect our customers’ accounts,” Crisp said.

The bank said it had notified and was working with industry regulators, including the Office of the Australian Information Commissioner.

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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