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Wednesday, 03 April 2019 10:10

MNF launches mobile app for virtual PBX system

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MNF launches mobile app for virtual PBX system Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Communications service provider MyNetFone has launched a new solution which allows its Virtual PBX phone system to be operated via a mobile app, enabling access to the system by users on the move.

MyNetFone says the launch of the new app is the latest in a string of continual improvements, based on studies of how customer’s uses of phones are changing.

According to MyNetFone, the Virtual PBX App has been developed as more and more businesses, in particular within the small and medium business sector, have become increasingly mobile.

“As business hours become more flexible and staff embrace remote working, fixed desk phones are no longer suitable as the sole communications base. Replacing a fixed line number with a mobile phone, or remembering to divert phones whilst in the office, isn’t a sustainable solution for most businesses. The app eliminates this problem by allowing users to divert numbers on the go, ensuring they have total control wherever they are,” notes MNF.

“The ability for the business to provide one contact number to customers is becoming more important in an age where employees’ tenures at organisations can be quite fluid. The customer base can be jeopardised when the main contact point is via an employee’s personal mobile number,” Rudra Chaudhury, MNF Group SMB product manager, said.

“Our Virtual PBX App means companies can go back to supplying company numbers instead of having to give out employee-owned numbers. Businesses now have constant control over where an incoming call to those numbers will be forwarded to and can also maintain staff work-life balance by ensuring calls outside of work hours are routed appropriately.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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