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Thursday, 18 July 2019 15:55

Cyber Security NSW launches IDCARE Identity Recovery Service Featured

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Cyber Security NSW launches IDCARE Identity Recovery Service Image Stuart Miles, FreeDigitalPhotos.net

Cyber Security NSW has established an identity recovery service for NSW Government customers whose identities get compromised in a cyber incident.

The IDCARE Identity Recovery Service was launched at an event themed "Privacy and Care" at the Joint Cyber Security Centre in Sydney on this week.

IDCARE — Australia and New Zealand’s national identity and cyber support service — provides an informed and comprehensive response to any compromise of an individual’s identity information.

NSW Government chief cyber security officer Tony Chapman announced the funding arrangement for the whole-of-government subscription, which he says will enable 500 individual referrals to IDCARE to be used by NSW Government departments and agencies as required.

“For customers of the NSW Government this arrangement means a more direct connection between residents of NSW and the specialist support available via IDCARE,” he said.

“As around one in three clients of IDCARE reside in NSW our arrangement is a very practical and meaningful way the NSW Government can support customers impacted by scams, identity crimes and cyber crimes.”

Professor David Lacey, managing director of IDCARE, said a lot of members of the community found IDCARE’s specialist services after “bouncing between organisations”.

He said this arrangement was an Australian first and enhanced the connectivity of IDCARE across all NSW Government departments, agencies and their customers.

“The NSW Government has shown great leadership in responding to the needs of those impacted. Connecting impacted residents to IDCARE quickly can make a real difference to the harm they experience online, the exposure they have to other crimes, and the timeliness of their response efforts,” Professor Lacey added.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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