Security Market Segment LS
Friday, 25 September 2020 09:17

Big US tech services provider Tyler Technologies hit by ransomware

Big US tech services provider Tyler Technologies hit by ransomware Image by Oberholster Venita from Pixabay

US technology services provider Tyler Technologies has been hit by a Windows ransomware attack, it said in a statement issued on Thursday, adding that its website was now offline due to the incident.

The company, which provides services to a number of local governments in the US and is one of the bigger operations in this sector, said it became aware on Wednesday that its internal phone and IT systems had been compromised.

With the US presidential election just 39 days away, Tyler hastened to assure the public that none of the affected software or services related to voting or the election.

"None of our products is a system of record for voting or any other election- or voting-related activities," it said in a statement attributed to no-one.

"Users of our open data solution may use our platform to post aggregated information about election returns, or to provide information about polling stations and campaign finance, but Tyler does not store individual voting records.

"Our open data solution is hosted offsite on AWS, not on Tyler's internal network that was impacted."

The company also assured its clients and their users that they would still be able to perform basic operations, such as making utility and court payments.

"Tyler's Online Services and Support teams have reviewed all the logs, monitoring, traffic reports, volume reports, and cases related to utility and court payments. There were no outages with any of our online payment systems and payment activity has functioned normally during this time," it said.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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