Security Market Segment LS
Friday, 03 May 2019 08:38

Microsoft Azure services go missing once again

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Microsoft Azure services go missing once again Image by Gerd Altmann from Pixabay

Microsoft's Azure cloud services have been hit by a major outage on Friday morning AEDT, with DNS resolution issues apparently responsible for the services being unavailable.

The outage comes ahead of the company's Build conference for developers which is scheduled for next week and at which it normally announces new features in its products.

Microsoft used its Azure Support Twitter account to send this message a short time ago: "Engineers have identified the underlying root cause as DNS resolution issues affecting network connectivity with impact to Compute, Storage, AAD, and Database services.

"Mitigation steps are being applied, and we are starting to see signs of recovery."

Earlier, prominent British security researcher Kevin Beaumont tweeted that Azure SQL databases and Sharepoint Online in Office 365 had collapsed.

Additionally, Azure and the Office support request systems were also down., he said.

A veritable litany of complaints was broadcast on Twitter earlier as Azure users found the service had gone missing.

One said: "North Europe SQL down across the board too, Again no status update on Azure status, what a joke"

Another stated: "AWS, Level3, etc. is all down! The end of the world as we know it has begun!"

Microsoft's cloud services have experienced regular collapses over the last few months.

In January, Microsoft 365 services went on the blink, with affected users unable to authenticate to, and access, them. A week before that, Office 365 mail was down in Europe for more than a day.

And in November 2018, Microsoft had issues with the Office 365 service, with customers complaining they were unable to sign in to their accounts.

A number of cloud services offered by the Redmond software giant use the MFA offered by Azure Active Directory to authenticate by default.

Two days before that, users of the company's Exchange Online service were unable to access their email for more than 12 hours.

And a week prior, Microsoft cloud customers using multi-factor authentication found themselves locked out of their accounts.

Additionally, a lightning strike near one of Microsoft's South Central US data centres in September 2018 led to a massive outage in regions around the globe.

The Azure service was hit by a fire suppression incident in 2017. It also suffered prolonged downtime in 2013.

Update: Microsoft tweeted around noon on Friday AEDT that the DNS issue had been resolved and said it would post details later.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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