Instead, the retail giant has sent out emails to customers informing them that their names and email addresses have been "inadvertently disclosed" due to a technical error.
After adding that the "issue has been been fixed", Amazon hastens to add that there is no need for the customer in question to change his/her password or take any other action.
British security researcher Graham Cluley posted the email on his Twitter feed, adding: "Some Amazon customers are reporting getting an email like this which is rather uhh... short on information about names and email addresses being exposed."
Some Amazon customers are reporting getting an email like this which is rather uhh... short on information about names and email addresses being exposed.— Graham Cluley (@gcluley) November 21, 2018
Haven't seen any confirmation from @AmazonHelp yet. pic.twitter.com/0i8UrjDhUl
Contacted for comment, an Amazon spokesperson said: “We have fixed the issue and informed customers who may have been impacted.”
The company said that there was no breach of its website or any other systems.
Customers were emailed out of caution to let them know their name and email address was disclosed, it added.