Tuesday, 23 April 2019 10:38

Tollring, Novum Networks partner on APAC call analytics, recording deal

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Tollring, Novum Networks partner on APAC call analytics, recording deal Image courtesy of IndypendenZ at FreeDigitalPhotos.net

Australian unified solutions technology provider Novum Networks is partnering with software developer Tollring to deliver a call analytics and recording solution to Novum partners and customers in the Asia Pacific region.

Under the deal, Novum has added the full complement of Tollring’s iCall Suite cloud analytics to its product portfolio.

Tollring says the Australian provider is committed to the BroadSoft Voice over IP (VoIP) applications and IP-communications services which are enhanced by iCall Suite to add value to the offering.

The iCall Suite application seamlessly integrates with BroadSoft to enable customer-facing teams to record, monitor and analyse calls on any device, visualising critical business call metrics on dashboards and wallboards, and live call analytics deliver the ability to monitor groups, call queues and manage customer-facing teams.

Tony Martino, CEO of Tollring says, “We’re excited to be working with Novum Networks.  Novum is recognised for bringing new innovative products to market, so aligning our products with theirs is a good mutual match. They are a trusted organisation within the BroadSoft community, with excellent connections across the region, extending the Tollring network through a new global audience of partners.”
 
Nigel Keswick, Director of Novum Networks said, “Tollring is a pioneering company producing market leading products capable of adding great value to our hosted services portfolio.

“Its architectural superiority provides a stable and scalable platform, whilst the utilisation of local data collectors ensures Australian data sovereignty, unlike many competing products which stream to remote locations. This is something Novum views as integral to systems handling sensitive customer data.”

Keswick said the decision to partner with Tollring was taken with confidence “based on their ability to demonstrate the required expertise, their willingness to support and a track record of successful service provider deployments”.

Novum says it has built a private cloud for the Asia Pac region to ensure its partners and customers have full access to Tollring’s iCall Suite cloud-based services.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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