MSY operates under the names MSY Technology, MSY Group and M.S.Y. Technology in Australia and has 28 retail stores across the country selling computer parts, computers, accessories and software.
The company confessed that it had made false or misleading statements on its website and in oral or written communications to consumers.
“MSY had misrepresented consumers’ rights to a repair, replacement, or a refund where a product developed a fault. Businesses must ensure their refund and returns policies, and any representations accurately reflect their obligations under consumer law,” ACCC deputy chair Delia Rickard said.
“This is the second time the ACCC has taken action against MSY entities. The court imposed penalties in 2011 for misleading consumer warranty representations.”
In the 2011 case, MSY had to pay $203,500 for false and misleading warranty information.