Thursday, 05 December 2019 02:38

ThoughtWorks appoints banking veteran Wolff as financial services head

By
Vic Wolff ThoughtWorks Vic Wolff ThoughtWorks

Australian software consultancy ThoughtWorks has appointed banking industry veteran Vic Wolff as its new director of financial services.

Wolff joins ThoughtWorks after working in the banking industry for the last 30 years in Australia, the Netherlands and the United States.

His most recent role was Head of Customer Value Management and Marketing at HSBC, with responsibilities across retail product management, customer experience, analytics and marketing.

Prior to HSBC, Wolff was ING’s Executive Director of Products, Marketing and Communications, responsible for the Australian market.

“Financial services as we know it will undergo an enormous amount of change over the next decade,” says Wolff.

“That’s going to be largely due to the continuous stream of innovation, the nature of the regulatory environment and a demand for greater personalisation of services - all of which is enabled by the technology that financial services organisations need to have at the core of their strategies.

“We have already observed some of the consequences of these irreversible trends – like the rise of fintechs, new entrants shifting market shares in payments, open banking, consequences of stricter rules around data privacy and more bespoke financial products and services based on customer preferences.

“The winners in this scenario are those with the foresight to evolve into modern digital businesses that allow for continuous delivery, better experience design, smart use of data and acceleration at the speed of change.

“Consumers vote with their feet, so the financial industry has to keep up with what customers want – frictionless, bespoke and equitable financial services offerings.”

ThoughtWorks managing director for Australia, Kristan Vingrys, acknowledges the appointment of Wolff is an “important move for the company’s growth in financial services in Australia”.

“Banking industry executives and boards are under a lot of pressure, challenged with making the right strategic decisions and choosing the best pathways to deliver effectively. Vic brings extremely valuable banking industry experience to the team, placing us in a strong position to continue working with banks, fintechs and other industry players, and helping them evolve for the new decade,” Vingrys said.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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