Bennetts — a psychologist — joins Qualtrics from Chandler Macleod where he was the general manager for Innovation and Client Services and prior to that worked as a principal consultant at Sentis.
Bill McMurray, managing director, Asia Pacific and Japan, Qualtrics, said Bennetts had successfully led teams of psychologists and professionals focusing on positive client experiences and excellence in service delivery, and has more than 15 years’ experience in people analytics and building employee experience programs for some of the world’s largest brands.
“I am delighted to have Steve join the Qualtrics team. We are seeing accelerating demand in this space, with many organisations now understanding the need to focus on employee experience as a key business strategy and competitive differentiator.
Bennetts said experience management is “critical for businesses to build phenomenal workplaces”.
“Employee experience programs help leaders stay connected to their employee, reduce unwanted attrition and improve engagement across the business. I’m looking forward to leveraging my experience to help Qualtrics’ customers outperform their competitors by optimising those key moments across the employee life cycle.”
Just last month Qualtrics appointed 20-year IT industry veteran Mark Vozzo as head of digital, Asia Pacific and Japan to lead marketing efforts across digital channels.
Based in Sydney, Vozzo — who previously worked for Google Cloud — is tasked with developing and designing marketing strategies and programmes to generate awareness of experience management – an emerging concept that Qualtrics says is fast gaining momentum among businesses in the region.