Friday, 24 November 2017 11:46

Qualtrics appoints Bennetts to employee experience role

Steve Bennetts, Qualtrics Steve Bennetts, Qualtrics

US-based software company Qualtrics has appointed former Chandler Macleod senior manager Steve Bennetts as employee experience subject matter expert.

Bennetts — a psychologist — joins Qualtrics from Chandler Macleod where he was the general manager for Innovation and Client Services and prior to that worked as a principal consultant at Sentis.

Bill McMurray, managing director, Asia Pacific and Japan, Qualtrics, said Bennetts had successfully led teams of psychologists and professionals focusing on positive client experiences and excellence in service delivery, and has more than 15 years’ experience in people analytics and building employee experience programs for some of the world’s largest brands.

“I am delighted to have Steve join the Qualtrics team. We are seeing accelerating demand in this space, with many organisations now understanding the need to focus on employee experience as a key business strategy and competitive differentiator.

“Steve’s extensive experience as a business psychologist and unique set of capabilities will help our customers become leaders in delivering world-class employee experiences.”

Bennetts said experience management is “critical for businesses to build phenomenal workplaces”.

“Employee experience programs help leaders stay connected to their employee, reduce unwanted attrition and improve engagement across the business. I’m looking forward to leveraging my experience to help Qualtrics’ customers outperform their competitors by optimising those key moments across the employee life cycle.”

Just last month Qualtrics appointed 20-year IT industry veteran Mark Vozzo as head of digital, Asia Pacific and Japan to lead marketing efforts across digital channels.

Based in Sydney, Vozzo — who previously worked for Google Cloud — is tasked with developing and designing marketing strategies and programmes to generate awareness of experience management – an emerging concept that Qualtrics says is fast gaining momentum among businesses in the region.

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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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