Wednesday, 05 June 2019 12:52

Michelle Marlan joins 8x8 to oversee channel partner growth

By
Michelle Marlan, 8x8 Michelle Marlan, 8x8

Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.

Based in Melbourne, Marlan has more than 15 years’ experience in the contact centre industry, including with Genesys, Interactive Intelligence and CallTime Solutions.

She also served as secretary for the Customer Contact Management Association for more than three years.

8x8 says Marlan will support the growth of the company’s network of channel partners at a time when the industry is witnessing “cloud-based transformation increasingly becoming a key agenda item for contact centre and customer experience organisations”.

Brendan Maree, Vice President Asia Pacific, 8x8, said, “We’ve been searching for someone with that rare mix of exceptional interpersonal and management skills, as well as the technical knowledge and expertise to support our channel partner business”.

“Michelle has a broad range of skills, including customer experience and channel partner roles at companies of various sizes where she has been instrumental in providing the vision, strategy and leadership to help customers succeed.

“With Michelle on board, I’m confident we can scale and grow and deliver our technology vision to an ever-growing number of customers across Australia and New Zealand.”

“8x8 has done an amazing job defining the future of customer and employee experience which is fundamentally transforming processes and unlocking efficiencies through automation and data intelligence,” Marlan said.

“The opportunity to build on this foundation and help the company scale to drive this industry transformation is huge. I’m excited about being part of the team to help the company accelerate its market momentum and working with our channel partners through both strategic and tactical initiatives to make it happen and drive long-term growth.”

 

CHIEF DATA & ANALYTICS OFFICER BRISBANE 2020

26-27 February 2020 | Hilton Brisbane

Connecting the region’s leading data analytics professionals to drive and inspire your future strategy

Leading the data analytics division has never been easy, but now the challenge is on to remain ahead of the competition and reap the massive rewards as a strategic executive.

Do you want to leverage data governance as an enabler?Are you working at driving AI/ML implementation?

Want to stay abreast of data privacy and AI ethics requirements? Are you working hard to push predictive analytics to the limits?

With so much to keep on top of in such a rapidly changing technology space, collaboration is key to success. You don't need to struggle alone, network and share your struggles as well as your tips for success at CDAO Brisbane.

Discover how your peers have tackled the very same issues you face daily. Network with over 140 of your peers and hear from the leading professionals in your industry. Leverage this community of data and analytics enthusiasts to advance your strategy to the next level.

Download the Agenda to find out more

DOWNLOAD NOW!

Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments