Based in Melbourne, Marlan has more than 15 years’ experience in the contact centre industry, including with Genesys, Interactive Intelligence and CallTime Solutions.
She also served as secretary for the Customer Contact Management Association for more than three years.
8x8 says Marlan will support the growth of the company’s network of channel partners at a time when the industry is witnessing “cloud-based transformation increasingly becoming a key agenda item for contact centre and customer experience organisations”.
“Michelle has a broad range of skills, including customer experience and channel partner roles at companies of various sizes where she has been instrumental in providing the vision, strategy and leadership to help customers succeed.
“With Michelle on board, I’m confident we can scale and grow and deliver our technology vision to an ever-growing number of customers across Australia and New Zealand.”
“8x8 has done an amazing job defining the future of customer and employee experience which is fundamentally transforming processes and unlocking efficiencies through automation and data intelligence,” Marlan said.
“The opportunity to build on this foundation and help the company scale to drive this industry transformation is huge. I’m excited about being part of the team to help the company accelerate its market momentum and working with our channel partners through both strategic and tactical initiatives to make it happen and drive long-term growth.”