"Malcolm is an established leader with a track record of successfully working both as a contact centre director as well as spearheading new technology investment and management strategies for the industry as a whole," said the company's managing director for Australia, New Zealand and the Pacific Brendan Maree.
"With Malcolm on board we are certain that we will be able to capitalise on the momentum within the market to exponentially grow sales. He is a great addition to our Australian and New Zealand team."
Mr Angell most recently worked for Toowoomba Regional Council as customer service manager.
In 2012, Mr Angell was appointed as special consultant and advisor to the Chinese National Call Centre Association (CNCCA) and in 2013 was elected national chair of the ATA, Australia’s premier contact centre industry body.
He has completed postgraduate study in contact centre management at Griffith University.