Tuesday, 09 July 2013 17:17

Malcolm is the new Angell at Interactive Intelligence


Interactive Intelligence has appointed Malcolm Angell as Australia/New Zealand contact centre solutions consultant.

"Malcolm is an established leader with a track record of successfully working both as a contact centre director as well as spearheading new technology investment and management strategies for the industry as a whole," said the company's managing director for Australia, New Zealand and the Pacific Brendan Maree.

"With Malcolm on board we are certain that we will be able to capitalise on the momentum within the market to exponentially grow sales. He is a great addition to our Australian and New Zealand team."

Mr Angell most recently worked for Toowoomba Regional Council as customer service manager.

His previous experience includes such roles as Queensland regional director of customer service and solutions at the Australian Taxation Office, and managing contact centres for Suncorp/GIO Insurance and CitiStreet Australia.

In 2012, Mr Angell was appointed as special consultant and advisor to the Chinese National Call Centre Association (CNCCA) and in 2013 was elected national chair of the ATA, Australia’s premier contact centre industry body.

He has completed postgraduate study in contact centre management at Griffith University.

Subscribe to ITWIRE UPDATE Newsletter here

Active Vs. Passive DWDM Solutions

An active approach to your growing optical transport network & connectivity needs.

Building dark fibre network infrastructure using WDM technology used to be considered a complex challenge that only carriers have the means to implement.

This has led many enterprises to build passive networks, which are inferior in quality and ultimately limit their future growth.

Why are passive solutions considered inferior? And what makes active solutions great?

Read more about these two solutions, and how PacketLight fits into all this.


WEBINAR INVITE 8th & 10th September: 5G Performing At The Edge

Don't miss the only 5G and edge performance-focused event in the industry!

Edge computing will play a critical part within digital transformation initiatives across every industry sector. It promises operational speed and efficiency, improved customer service, and reduced operational costs.

This coupled with the new capabilities 5G brings opens up huge opportunities for both network operators and enterprise organisations.

But these technologies will only reach their full potential with assured delivery and performance – with a trust model in place.

With this in mind, we are pleased to announce a two-part digital event, sponsored by Accedian, on the 8th & 10th of September titled 5G: Performing at the Edge.


Stephen Withers

joomla visitors

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News