"We're excited to offer Australian merchants the benefit of Ralph's knowledge as the country's e-commerce volume and customer base expand," said ClearSale executive vice president Rafael Lourenco.
"With his track record of growing Mastersoft Group's customer base and helping GBG customers scale their businesses, we know Ralph is the right person to help ClearSale's Australian clients maximise their revenue, strengthen their customer relationships and grow their online retail businesses."
Kooi joins ClearSale from GBG where he served as a senior business development manager. He previously held various sales and marketing positions at Mastersoft Group, which was acquired by GBG in 2019.
Earlier in his career, Kooi worked in a variety of marketing roles in IT and other industries, including stints at System Partners and ServiceSeeking.
Kooi holds a batchelor's degree in commerce and economics from Inholland University of Applied Sciences and master of commerce degrees in business and in marketing from Macquarie University.
"There's no denying that the landscape of ecommerce in Australia has made some significant leaps forward in the past few months. Nobody could have predicted the increase of orders and first-time online buyers that required many merchants to quickly rethink their strategy and communication," said Kooi.
"I've always had a special interest in and love for the ecommerce industry, and I'm excited about working with ClearSale's partners to help them increase their online sales while protecting them from the increase in online fraud in Australia and around the world."