Monday, 25 June 2018 10:54

Eaton boosts expansion of Australia, NZ services team

By
Filip Banovac, Eaton Filip Banovac, Eaton

Power management company Eaton is further expanding its services business in Australia and New Zealand with the appointment of Filip Banovac as general manager services for the ANZ region.

Banovac joins the Eaton leadership team after more than a decade working in senior service operations roles at Schneider Electric and Philips.

He will focus on enhancing customer experience and engagement while leveraging the in-house engineering and technical capability of its electrical engineers, field staff and customer service team.

Gordon Makryllos, manager director – Australia and New Zealand, Eaton, said Banovac’s leadership expertise in people development, customer experience and service operations would deliver service transformation for both power distribution and power quality markets including DC power.

{lodposition peter}“We are excited to welcome Filip to the team and look forward to working with him as he strengthens Eaton’s service capability, while introducing more roles to support our customers.

“The Eaton service team is already expanding, with a number of recent appointments including a National Field Services Manager and ANZ Customer Service Manager, as well as dedicated software and project managers.”

“Population growth, infrastructure investment and technology is driving rapid change across many industries – whether its telecommunications preparing for 5G, or manufacturers embracing IoT,” said Banovac.

“Eaton recognises strong local service capability and customised engineering solutions will be essential for driving innovation and customer satisfaction across these industries.

“That is why Eaton is investing in its services team, expanding its local research and development capability in Australia and New Zealand – while introducing new roles and processes that will transform the way we service customers and partners across the region.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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