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BT’s Burger takes over global services business

UK telco BT has appointed Bas Burger to head up its global services business to replace long-time company senior executive Luis Alvarez.

A Dutch native, Burger takes over as chief executive from Alavarez who will leave BT after nearly five years as CEO Global Services and 18 years with the company.

Burger has been at BT for nine years in a variety of roles, most recently president in the Americas, where he leads BT’s business in the US, Canada and Latin America.

Burger brings to the role more than 18 years of experience in the ICT sector. Before joining BT in 2008, Burger was executive president and part of the management committee of Getronics.

He was also CEO and managing director of KPN Entercom Solutions.

Gavin Patterson, chief executive BT Group, says that following a strategic review of global services, there will be a two-year restructuring of its operations to create a simpler and leaner operating model.

Patterson says in addition to delivering cost transformation in Global Services, Alvarez has also delivered strong improvements in customer service and continued to build the company’s multinational customer base.

“I would like to thank Luis for the contributions he made to the company since he joined 18 years ago. He has helped to transform the Global Services business during this time, delivering very high levels of support for our customers, while evolving our products and services to seize upon technology changes and new opportunities that lay ahead.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).