Home People Moves Gordon Clubb heads up Genesys in Australia, NZ
Gordon Clubb, Genesys Gordon Clubb, Genesys

Customer experience and contact centre solutions provider Genesys has appointed a 25-year IT and telecommunications industry veteran as head of its Australia-New Zealand business.

Genesys Managing Director APAC, Bruce Eidsvik announced the appointment of Gordon Clubb to the position of managing director ANZ, and said that Clubb would use his broad range of management skills to accelerate growth, “whilst simultaneously driving strong customer focus and employee satisfaction.”

Clubb is a former SAS ANZ managing director and SE Asia regional director, Nuance Communications ANZ managing director and Vodafone Australia sales and marketing director.

Eidsvik said Clubb will be responsible for defining the strategy of the ANZ business and “delivering on the company’s mission to build a better world by unleashing the power of great customer experience.”

“Genesys is the fastest growing focused contact centre technology provider in the market and our customer experience platform is second to none.

“I believe Gordon’s vision, commitment to excellence and already strong understanding of our customers’ challenges will continue driving our business forward.”

According to Eidsvik, working with leading edge customers like Telstra, CBA, iiNet, ANZ, Vodafone and NAB and even large government organisations including the ATO and DHS, “we are seeing a consistent growth in customer service expectations across all sectors.”

“Organisations like these are committed to giving customers what they are expecting with Genesys: consistent, easy and personal service.”

Clubb said: “As digitisation, data and the ubiquity of mobile and social media continue to change the rules of engagement, I believe Genesys and its partner network are best placed to offer a real understanding of the end-users’ needs and behaviours. I’m thrilled to be on-board and excited about the work we’re conducting.”

47 REASONS TO ATTEND YOW! 2018

With 4 keynotes + 33 talks + 10 in-depth workshops from world-class speakers, YOW! is your chance to learn more about the latest software trends, practices and technologies and interact with many of the people who created them.

Speakers this year include Anita Sengupta (Rocket Scientist and Sr. VP Engineering at Hyperloop One), Brendan Gregg (Sr. Performance Architect Netflix), Jessica Kerr (Developer, Speaker, Writer and Lead Engineer at Atomist) and Kent Beck (Author Extreme Programming, Test Driven Development).

YOW! 2018 is a great place to network with the best and brightest software developers in Australia. You’ll be amazed by the great ideas (and perhaps great talent) you’ll take back to the office!

Register now for YOW! Conference

· Sydney 29-30 November
· Brisbane 3-4 December
· Melbourne 6-7 December

Register now for YOW! Workshops

· Sydney 27-28 November
· Melbourne 4-5 December

REGISTER NOW!

LEARN HOW TO REDUCE YOUR RISK OF A CYBER ATTACK

Australia is a cyber espionage hot spot.

As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has the high potential to be exposed to risk.

It only takes one awry email to expose an accounts’ payable process, and for cyber attackers to cost a business thousands of dollars.

In the free white paper ‘6 Steps to Improve your Business Cyber Security’ you’ll learn some simple steps you should be taking to prevent devastating and malicious cyber attacks from destroying your business.

Cyber security can no longer be ignored, in this white paper you’ll learn:

· How does business security get breached?
· What can it cost to get it wrong?
· 6 actionable tips

DOWNLOAD NOW!

Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

 

Popular News

 

Telecommunications

 

Sponsored News

 

 

 

 

Connect