Tuesday, 17 June 2014 00:17

Wipro wins major ‘transformational’ IT contract with 7-Eleven Featured

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Giant Indian global IT outsourcing company Wipro has won a major contract with the 7-Eleven chain of convenience stores in Australia which will pave the way for organisation-wide infrastructure changes designed to deliver enhanced customer services.

Under the contract, the project will see Wipro facilitate effect changes to facilitate the launch of new merchandise categories, improve the efficiency of existing merchandise categories, initiate real-time targeted promotions, and easily on-board new processes during mergers and acquisitions.

Michael Peck, Chief Information Officer for 7-Eleven, says the re-engineering will result in an enhanced experience for 7-Eleven customers in Australia.

“Wipro has been a strategic technology partner to 7-Eleven since November 2012, and is working with 7-Eleven to deliver a number of transformational technology projects. One of these projects is the implementation of new infrastructure so we can flex our development environments on demand to support multiple business initiatives.

“In addition, we are upgrading our current IT environment to run the latest versions of SAP software, including implementing SAP Business Suite powered by SAP HANA.  We are pleased to be working with Wipro on this project, which we anticipate will deliver positive outcomes for our franchisees and customers.”

Peck said the integrated engagement includes the upgrade, migration and consolidation of 7-Eleven’s IT applications and infrastructure, which will help improve speed and agility of its go-to-market initiatives.

Under the contract, Wipro will implement SAP Business Suite powered by SAP HANA for this project, making this one of the first implementations of the SAP for retail solution portfolio on the SAP HANA platform across Asia Pacific & Japan.

Wipro Chief Sales and Operations Officer – Asia Pacific & Japan Manoj Nagpaul, says the aim of the project is to improve business functionality at 7-Eleven through the deployment of a consolidated, real-time transactional and reporting infrastructure.

“Powered by the cutting-edge SAP HANA platform, it will also set the foundation for predictive customer analytics, to forecast and manage the retailer’s future business requirements.”

“We are delighted to partner with 7-Eleven in Australia in their transformational initiative. Our focus has always been to enable business outcomes for our customers by leveraging new and disruptive technologies,” Nagpaul said.

“7-Eleven is the leader in its category, and this engagement will enable it to deliver a superior end-customer experience with every interaction and enhance customer loyalty. This win is a reflection of Wipro’s extensive retail experience, its strong partnership with SAP, and leadership position in the Australia market.”

Nagpaul said Wipro has been present in Australia since 2001 and currently has over 1,200 employees in the country, servicing clients in the banking, insurance, utilities, government, retail, consumer packaged goods, manufacturing, oil & gas, natural resources and transportation sectors.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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