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If Creators Update is borking PCs, Microsoft must take the blame

Trained and qualified software testers cannot be substituted by an army of so-called insiders who have been the guinea pigs testing Windows 10 ever since Microsoft sacked most of its testers in 2015.

The only analogy that comes to mind is trying to get the collected works of one William Shakespeare written by monkeys. Not the best way to go. Saves a lot of money, though, and that has always been the aim of Microsoft co-founder William Gates III.

That's why Microsoft has been forced to issue an "insight" to Windows 10 users: don't download the Windows 10 Creators' Update — that has been touted as being akin to the Holy Grail for a long time — until we push it to your PC.

This writer has a Windows 10 test box and registered as an Insider. But the issues that Windows users face are of no consequence because this box is not used for anything even remotely to do with regular work or recreation. It is just an experimental box to see how things get screwed up.

For the last eight months, the Blue Screen of Death — something which Microsoft could well patent, for no other operating system breaks down in this pathetic manner — has been a regular visitor. But that is par for the course.

It is amusing to see how the army of Microsoft shills who masquerade as journalists try to soft-pedal the Creators Update disaster. People who are eager to update are being referred to as "excited users", not early adopters. But then this has been the stock-in-trade of many a shill and nothing is going to change.

It is difficult to understand why people cannot get their heads around the fact that this is a company selling software for real cash and it is doing nobody any favours – you pay for something, it had bloody well better work.

If Microsoft has chosen to offer support for all kinds of devices that should be rightly classified as antique, that is the company's problem. Indeed, the only reason Microsoft does so, is because it is financially a plus.

In a subtle way, the blog post from John Cable, director of Program Management, Windows Servicing and Delivery, hints that anyone who buys a newer device — and puts a little more money in the pockets of the folk at Redmond — will have no problem getting this update soon.

Older hardware? Sure, you paid with the same currency, but you have to wait in the queue while we sort out issues. And those issues will take time to sort out because the bug reports aren't of the same quality and technical detail that trained testers would provide.

Microsoft has more than US$100 billion sitting outside the US so people may well wonder why this penny-wise pound-foolish attitude — reputation is hard to regain — is adopted.

Well, once you realise that you are using software made by a company whose co-founder once took 50 cents from a random person to pay for ice cream at a time when he was worth US$3 billion you will wonder no more.

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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.