FinXL managing director Tracy Thomson said the company has undergone a major transformation in terms of expanding its range of services, further inward investment in new systems and quality procedures as well as undertaking a comprehensive brand refresh.
“The business undertook a major strategic review back in 2013, codenamed Project PS+ and it’s really the fruits from that exercise that we are benefiting from today in terms of
this service excellence recognition,” Thomson said.
“Key findings from extensive client feedback helped us to develop a 3 year roadmap to achieve further service innovation and redefine our values, mission and vision for the future. One year on and FinXL’s focus is firmly fixed on delivering a great client service experience.”