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Thursday, 20 August 2015 18:28

Investment, strategies lead to ABA win

By
Tracy Thomson, FinXL Tracy Thomson, FinXL

Investment in the business and a review of its strategic direction has paid off for ICT services and solutions consultancy FinXL with its win of the ABA100 Australian Business Awards Enterprise category for service excellence.

FinXL managing director Tracy Thomson said the company has undergone a major transformation in terms of expanding its range of services, further inward investment in new systems and quality procedures as well as undertaking a comprehensive brand refresh.

“The business undertook a major strategic review back in 2013, codenamed Project PS+ and it’s really the fruits from that exercise that we are benefiting from today in terms of
this service excellence recognition,” Thomson said.

“Key findings from extensive client feedback helped us to develop a 3 year roadmap to achieve further service innovation and redefine our values, mission and vision for the future. One year on and FinXL’s focus is firmly fixed on delivering a great client service experience.”

Thomson said the award was a “major vote of confidence from FinXL’s clients” and “testament to all the hard work and dedication of FinXL’s high performing team and their commitment to provide exceptional service to our clients around Australia.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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