Friday, 12 July 2019 05:15

Twitter hit by global outage, users left with nowhere to complain Featured

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Twitter hit by global outage, users left with nowhere to complain Sam Varghese

The social media site Twitter has gone down around the world, with the outage beginning at 2.46 Eastern Standard Time (4.46am AEST Friday).

Update: Twitter has come back again, about an hour after it went down this morning.

In a statement on its status page, the company said: "The outage was due to an internal configuration change, which we're now fixing.

"Some people may be able to access Twitter again and we're working to make sure Twitter is available to everyone as quickly as possible."

Earlier story continues: The main site offered this error message: "Something is technically wrong.

"Thanks for noticing – we're going to fix it up and have things back to normal soon."

Users normally vent on Twitter when any service they use is down but in this case they lacked a space to express their frustration.

There was no indication that any other popular social media sites were down.

twitter issues

A screenshot from Downdetector at 5.20am AEST on Friday.

The company has given no indication of what is causing the outage. Any announcement would normally be on its own platform – but that is down at the moment!

There is no announcement on its Facebook page either.

The latest Facebook post by Twitter is the graphic below. But comments alongside this indicated the frustration of Twitter users.

twitter graphic

One, Sachi Virahsawmy, wrote: "I'd love for Twitter to update their Facebook saying that they're down!!"

Another, Denton Hein Bruintjies, commented: "Never knew the day would come so soon that I'd have to come on FB to find out if Twitter is down."

A third, Dave Warburton, wrote: "I’m only here to check if twitter is down for everyone! Usually it’s twitter telling me that Facebook is down."

User Camilo Olmeda commented: "Trump is mad because Twitter is Down and He can't post all his Lies to The World!"

Commenting on the outage, Alex Henthorn-Iwane, vice-president of Product Marketing at network monitoring company ThousandEyes, said: "ThousandEyes tests show no Internet or external network issues from users to Twitter sites. We don’t see any evidence of a volumetric DDoS attack on the Twitter service.

"Rather, like the brief Reddit service disruption this morning, the issue appeared to be server-side as evidenced by HTTP 500 Service Unavailable errors. A ThousandEyes Path Visualisation shows that the network paths from ThousandEyes monitoring agents in various cities to Twitter data centres aren’t seeing any unusual packet loss or other issue."

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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