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Friday, 09 October 2020 18:22

Coles forced to shut doors for four hours as payment processing fails Featured

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Coles forced to shut doors for four hours as payment processing fails Image by Alexas_Fotos from Pixabay

One of Australia's two big supermarket chains, Coles, was hit by an IT outage for a little over four hours and forced to shut its outlets, with shoppers unable to complete purchases due to an inability to process payments.

The issue surfaced shortly before 5pm AEDT on Friday.

In a statement issued shortly after 8pm AEDT, a Coles spokesperson said: “Coles supermarkets nationally have reopened for trade after a technical issue with our point of sale system meant we were briefly unable to process transactions this afternoon.

"To thank customers for their patience while our team worked hard to get us back up and running, Coles supermarket shoppers will receive triple flybuys points on their food and groceries this weekend.

"And to help customers who were unable to complete their shopping on Friday afternoon, Coles Online is offering free home delivery on orders of $50 and above until Sunday 18 October.”

The company initially did not release any media statement about the incident as yet and its Twitter and Facebook accounts also had no mention of the issue.

As usual, Australians vented their frustration on Twitter, with the outage happening at a time when many people do their weekend shopping.

Coles arch-rival Woolworths was quick to inform customers that its systems were not affected.

"Our payment systems are up and running. All stores continue to trade as normal," the company said.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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