The issue surfaced shortly before 5pm AEDT on Friday.
Coles regrets asking NBN co to design their computer system
— The Chaser (@chaser) October 9, 2020
In a statement issued shortly after 8pm AEDT, a Coles spokesperson said: “Coles supermarkets nationally have reopened for trade after a technical issue with our point of sale system meant we were briefly unable to process transactions this afternoon.
"To thank customers for their patience while our team worked hard to get us back up and running, Coles supermarket shoppers will receive triple flybuys points on their food and groceries this weekend.
|
|
Our payment systems are up and running. All stores continue to trade as normal.
— Woolworths (@Woolworths) October 9, 2020
The company initially did not release any media statement about the incident as yet and its Twitter and Facebook accounts also had no mention of the issue.
Poor @coles supermarkets... their systems are #DownDown pic.twitter.com/n8nhPn8sfD
— The Equerry (@TheEquerry) October 9, 2020
As usual, Australians vented their frustration on Twitter, with the outage happening at a time when many people do their weekend shopping.
Coles arch-rival Woolworths was quick to inform customers that its systems were not affected.
"Our payment systems are up and running. All stores continue to trade as normal," the company said.
Eftpos machines are down at Coles supermarkets across the state, possibly the country. Stores have come to a standstill. No word on when the issue will be fixed. Also, how long can salmon remain out of a fridge before it goes off? ? pic.twitter.com/T7xCp5tYIq
— Elizabeth Henson (@Eliz_henson) October 9, 2020
