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Thursday, 22 March 2012 10:39

ANZ offers Telepresence banking to wealthy clients


ANZ Private & ANZ Trustees - a unit of the ANZ Bank that serves wealthy clients - has deployed Cisco Telepresence technology to enable its clients to consult with bank staff remotely.

According to Cisco, the service, 'Wealth Presence' "makes it far more efficient and convenient for clients to have life-size face-to-face meetings with experts from across a wide range of disciplines, who may be located hundreds or thousands of kilometres away."

An Adelaide based client, John Savva, said he had been "blown away" by the technology. "Without doubt I would refer to the person I linked with on Wealth Presence as somebody I have now met as opposed to somebody I have spoken to on the phone," he said."

"I was impressed with the clarity of picture, sound and most of all the lack of delay in exchanging comments...I would absolutely use Wealth Presence again."

Wealth Presence is available in six locations: Brisbane, Sydney, Newcastle, Adelaide, Melbourne) and Perth. Networking services were provided by Optus. According to Cisco, ANZ is one of the first banks globally to use life-like video meeting technology to serve private banking customers.

"With integration into ANZ Private's enterprise groupware application Microsoft Outlook and 'one button to push" to initiate meetings, Wealth Presence meetings are easy to schedule and start so the focus remains on the meeting not the technology," Cisco said.

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