Tuesday, 29 September 2020 09:59

Telstra's 'targeted launch' of 5G Home Internet plus NBN speed boosts on non-FTTN plans, too Featured


With Telstra receiving payments from NBN Co for each Telstra customer that connects to an NBN connection, Telstra's 5G Home Internet rollout has to be targeted, but promises from 50 to 300Mbps speeds with a 500GB data cap for $85 per month - and there are 215Mbps Superfast and 250Mbps Ultrafast options for FTTP and HFC but not FTTN customers, and faster typical evening speeds, too.

At a post that is still yet to be published to Telstra Exchange at the time this article was published on iTWire, Telstra has announced a proper 5G Home Internet service at last, similar to the Optus 5G offering, but in a targeted way, or at least initially.

According to Supratim Adhikari, who was obviously given prior access to this news as he published an article this morning at 12.00am at the SMH entitled "Telstra lays down 5G gauntlet for NBN Co with fixed wireless product", there are billions of dollars of future payments at stake, with Telstra already having earned $8.9 billion from 2012 to 2020 in "one off payments" from NBN Co when customers move from a Telstra connection to an NBN connection.

Adhikari quotes an anonymous Telstra source claiming "wiggle room" that allows Telstra to "respond to changes in the mobile market", which includes the fact that Optus is yet to make more 5G fixed wireless changes and announcements before the end of 2020.

However it's not just a new 5G Home Internet service that Telstra is promising, but speed improvement options to some of its existing NBN plans, too - although FTTN customers are likely to miss out. However, FTTC and HFC customers can upgrade to Superfast speeds of up to 215Mbps, and Ultrafast speeds of up to 250Mbps, at an additional cost. 

So, what will Telstra's Exchange blog post state, which is written by Michele Garra, Telstra's Connected Home and Business Executive?

Well, let's start with the headline announcements as listed by Telstra, which are as follows:

  • The targeted launch of 5G Home Internet - bringing the speed and capacity of 5G to even more people
  • The introduction of Superfast and Ultrafast nbn speed tiers - a huge leap over the fastest plans we’ve offered before
  • An increase in our nbn Typical Evening Speeds at no extra costs – giving us the fastest advertised speeds in the market
  • A return to selling the nbn100 tier on customers with FTTN/B/C connections

Michelle Garra's post in printed in full below:

Having a fast, secure, and reliable internet connection has never been more important. Millions of Aussies are now working, learning, and being entertained from home. Having a faster connection means less buffering and higher quality video calls, even when several household members are using the internet at the same time. Today, we’re announcing faster typical busy period download speeds on our current plans, new high speed nbn offerings and a brand-new way to connect to the internet at home thanks to 5G.

The next generation of home internet with 5G

Connecting to the internet at home has typically been a wired affair. With our 5G network – built for speed and already available in over 1000 suburbs and 53 cities and towns around the nation – we now have another way of delivering fast and reliable internet to your home.

Tomorrow, we’re launching Telstra 5G Home Internet.

We’ll start by offering a $85 per month plan that includes a $0 5G modem, 500GB of data and the first month on us for eligible customers. We expect customers to achieve typical download speeds between 50Mbps and 300Mbps.

This will be a targeted, invitation-only launch at first to eligible customers to ensure we have the right service available for those who need it, but over the next 12 months, we’ll be scaling up so more people can get in on the action, especially as 5G continues to evolve and when mmWave is available.

Our starting principle is to offer the right internet connection to deliver the best experience for our customers based on their data needs, location, and what technology is available. In that spirit, we’ve also been working to improve our peak evening nbn speeds and the plans on offer too.

Boosting our nbn speeds for better performance

We know that not all nbn providers are created equal, despite what you might hear from others - and we’ve already seen the difference our customers experience on the nbn in the real world. We’ve ranked at the top of the Netflix ISP Speed Index for two years straight. Today, we’re announcing a range of exciting new plans and improvements to help ensure our customers have a fast and reliable home internet experience.

Until now, we’ve offered a set of fixed internet plans, with nbn Standard (nbn 25), Standard Plus (nbn 50) and Premium (nbn 100) plans available depending on your connection type and location.

Sometimes you want or need more speed, though - maybe you’re in a house where three or four people are working and/or studying from home, or maybe you just want to download games in your Xbox All Access subscription even quicker. If you want faster speeds, we want to give them to you.

That’s why we’re introducing Superfast and Ultrafast add-ons for our nbn 100 Premium Internet customers on eligible technology types. These add-ons are a huge leap over the fastest plans we’ve offered before - a big video game download can happen in an hour rather than hours, all while someone else in your house is watching Netflix on their phone, while someone else is on FaceTime in the other room, and someone else is fighting away in-game on the couch. These speeds are so fast that some less powerful Wi-Fi routers can’t keep up; our Smart Modem and Smart Wi-Fi Booster will be up to the task, though.

If you’re on our nbn 100 Premium Internet plan and on a compatible nbn technology type, you’ll now be able to add on Superfast or Ultrafast speeds to your monthly bill. The Superfast add-on has a typical evening download speed (between 7pm – 11pm) of 215Mbps, for $30 per month in addition to the cost of your Premium Internet plan (min cost is $3,459 with the Premium Internet plan when you stay connected for 24 months). Ultrafast takes it to an entirely new level, as we’re launching with a typical evening download speed (between 7pm – 11pm) of 250Mbps, for $70 per month in addition to the cost of your Premium Internet plan, until we have enough data to provide a reliable, higher, speed claim (min cost is $4,419 with the Premium Internet plan when you stay connected for 24 months).

Your home internet will need to be connected to the nbn with FTTP or HFC technology to access these add-ons. Most HFC and FTTP connections are capable of Superfast speeds, while only FTTP and some HFC customers can achieve Ultrafast speeds - we’ll only offer you these upgrades if your connection can take advantage of them.

We’ve also done a lot of work on our consumer and small businesses plans to make our internet speeds even faster. We recently boosted nbn download speeds by up to 15% for our nbn customers whose connection is capable of achieving these speeds at no extra cost, and we currently now have the fastest advertised speeds in market. This means the following typical busy period download speeds:

These speeds are not available to all customers, including most FTTN customers for the nbn 50 and 100 plans. Speeds experienced may be lower due to various factors including your in-home setup and wiring.

To deliver these speeds to your devices, we know how important getting strong Wi-Fi around the house can be, which is why we continue to improve our Smart Modem Gen 2, with its strong Wi-Fi capabilities and 4G backup in case there is an outage, for more reliable connectivity. For the best experience, consider our Wi-Fi guarantee where we will ensure you get consistent wall to wall Wi-Fi coverage in every room of your home, or your money back.

Bringing nbn 100 plans back to more customers

We’ve also resumed selling nbn 100 plans for FTTC customers and selected existing Telstra nbn customers on FTTN and FTTB. Since we paused selling these plans earlier in the year, we’ve done a lot of work behind the scenes to ensure customers have a better experience with us when purchasing this plan.

We’ve upgraded our systems and set up processes that put customers first, and we’re now confident we can provide a better all-round experience for Aussies. If a customer on FTTN, FTTB or FTTC can’t reach the maximum speeds of the Premium Internet plan or Premium Add-on, we’ll let them know and provide them with options in accordance with our regulatory commitments.

The ways we use technology to entertain, work, study, and live continue to evolve, and we’ll evolve our offers to match so our customers get the right internet connectivity products to truly fit their needs now and into the future.

Things you need to know

Excludes nbn Fixed Wireless. nbn not available to all areas or premises. Typical evening speed is a measure of network speed to customer premises not a customer’s received in-home experience. Superfast and Ultrafast Add-ons are for ordinary/personal domestic use. Find out more about speeds on the nbn network with Telstra at Telstra.com/nbn-speeds

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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