Friday, 10 December 2010 14:46

Vodafone opens 3 service centres to more customers


The integration of the Vodafone and 3 businesses continues with the opening of 3's service centres to Vodafone customers.

The former 3 service centres in Adelaide, Brisbane, Melbourne, Perth and Sydney are now open to Vodafone as well as 3 customers. The company claims 90% of handset repairs can be completed in less than an hour.

"Most customers who visit our Service Centres will walk away with either a repaired or refurbished handset of the same model within an hour," said Cormac Hodgkinson, Vodafone's director of customer service. "Alternatively, customers can leave their mobile at any Vodafone and 3 store and it will be couriered to the nearest Service Centre for repair, then returned to the store for collection, usually within three to five working days."

The centres are located at:
441 St Kilda Rd, Melbourne, Victoria
37-39 Macquarie St, Parramatta, NSW
Adelaide Terrace, West Perth, WA
206 Green Hill Rd, Adelaide, SA
47 Park Rd, Milton, Queensland

Vodafone offers a 24 month repair warranty on devices (other than those from Apple) supplied on or after January 1, 2010. It is conditional on the customer staying with Vodafone. Some manufacturers' products are not repaired at the service centres, which will result in a longer repair time.


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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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