Wednesday, 08 April 2020 09:27

Vodafone offers new plan for financially-affected customers

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Vodafone offers new plan for financially-affected customers Image by Miguel Á. Padriñán from Pixabay

Vodafone Hutchison Australia will introduce a temporary $10 per month mobile subscription plan from 20 April onwards to help customers who are in financial difficulty.

The company said in a statement on Tuesday that the Stay Connected Cap Plan would include 3GB of mobile data plus unlimited national voice calls and SMS, and be available for three months.

Existing Vodafone Consumer Postpaid Voice customers and Business customers on Red or Red Plus plans are eligible to apply for the plan, via the company's website.

The plan is a SIM-only month-to-month one.

Vodafone chief executive Iñaki Berroeta said the company hoped the plan would ease the pressure on customers experiencing financial difficulties.

“We recognise this is a very stressful time for many of our customers who have lost employment or income as a result of COVID-19, and we are a key part of their support network,” he said.

“This plan will allow customers to stay connected to the people important to them and the services they need, without worrying about their phone bill.”

The announcement is the latest in a series of measures Vodafone has taken to help customers during the coronavirus pandemic.

Other conditions of the new plan:

  • Customers will need to show proof of financial difficulty;
  • After three months customers will be returned to their existing plan; and
  • Payments on device (such as phones and tablets) and/or accessory plans will still be due.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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