Friday, 04 November 2016 05:43

Samsung Note7 in Australia: 60% max battery charge from 5 November

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If you’re still using the Note7 in defiance or ignorance of the recall, your Note7 will receive a software update to limit the battery charge to a maximum of 60%.

This is for Note7 devices issued in Australia.

However, Samsung warns that "Galaxy Note7 smartphones issued outside Australia or through channels not authorised by Samsung Australia (for example kogan.com.au and some eBay stores) may not receive the same software package as those devices purchased from either Samsung Australia or an authorised Samsung Australia retailer".

Samsung then states that "the software update is part of Samsung’s ongoing safety measures to recover all affected Galaxy Note7 devices".

So, what will happen with this 5 November software update is that it "will automatically download and install to all replacement Galaxy Note7 devices to limit the smartphone battery to a maximum charge of 60%".

If you thought this update had already gone out, Samsung advises that "a software update to reduce the maximum battery charge was first released on 21 September to original Galaxy Note7 devices, purchased in Australia before 5 September. This further update will install software to replacement devices supplied to customers after that date".

Richard Fink, vice-president IT & Mobile at Samsung Electronics Australia, said: “Customer safety is our number one priority and we are asking customers who still have a Galaxy Note7 to immediately complete a data back-up and factory reset before powering down the device and returning it to their place of purchase”.

“We continue to work with our retail and operator partners to assist customers to replace their Galaxy Note7 devices or seek a full refund.”

More information is at Samsung’s recall notice site. It’s also available by calling Samsung’s Customer Service number on 1300 362 603 or by visiting the place of your Note7 purchase.

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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