Tuesday, 18 October 2016 12:18

Note7 banned on Australian flights, Samsung to swap phones at airports Featured

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Along with Samsung Galaxy Note7 phones being banned on flights in the US and internationally, so too are they banned in Australia, with Samsung manning phone swap service points at major Australian airports.

Samsung has just emailed its Galaxy Note7 customers the notification that, "due to the recall of all Galaxy Note7 smartphones including original and replacement devices, airlines have now prohibited these devices on-board both international and domestic flights".

The company states that "Galaxy Note7s will not be permitted on flights, either switched on or turned off for both carry-on and checked baggage. This ban does not affect any other Samsung device".

Samsung says: "If you have not yet returned your Galaxy Note7 and have upcoming travel arrangements, we suggest you back-up your data, complete a factory reset to delete personal information, power-down your device and return it to its place of purchase prior to your departure date. Your Galaxy Note7 will be exchanged for a new smartphone (plus any price difference), or a full refund."

However, what happens if you are travelling from an Australian airport and have not yet returned your Galaxy Note7?

Samsung says: "We have arranged Samsung Australia customer service points at airports where you may exchange your Galaxy Note7 for an alternative device. This service is available from 6am to 6pm (local time) and is located before security screening."

These customer service points can be found at:

Sydney Airport

(IATA: SYD / ICAO: YSSY)

  • QANTAS domestic terminal
  • Virgin and Jetstar domestic
  • International terminal

Melbourne Airport

(IATA: MEL / ICAO: YMML)

  • QANTAS domestic terminal
  • Virgin domestic terminal
  • International terminal

Brisbane Airport

(IATA: BNE / ICAO: YBBN)

  • Domestic terminal
  • International terminal

Canberra Airport

(IATA: CBR / ICAO: YSCB)

  • Domestic terminal

Adelaide Airport

(IATA: ADL / ICAO: YPAD)

  • Domestic terminal

Perth Airport

(IATA: PER / ICAO: YPPH)

  • International terminal
  • Virgin domestic terminal
  • QANTAS domestic terminal

Gold Coast Airport

(IATA: OOL / ICAO: YBCG)

  • Domestic terminal

Samsung says: "We are working to set up customer service points in additional terminals, which we will update on our website."

If you are leaving Australia permanently or for an extended period of time and have to leave your Galaxy Note7 at the airport:

Where possible, Samsung states: "We will provide an exchange for another Samsung smartphone at the terminal before your departure. If we are unable to provide a remedy, the Samsung team at your destination country will contact you to arrange an exchange or full refund. Alternatively, you can contact Samsung Australia on 1300 362 603 or via the Web form on our website once you arrive at your destination country for further assistance."

If you are at an airport that doesn’t have a Samsung Australia service point and you are unable to receive a replacement device:

Samsung says: "You will need to contact airport ground staff who will assist. Your Galaxy Note7 will need to be left at the airport and Samsung Australia will contact you to arrange an exchange or full refund. This includes both domestic and international airports."

If you have a Australian Galaxy Note7 and are currently overseas:

If you are currently overseas, Samsung asks that you "please contact Samsung Electronics in your current location".

A list of contacts for Samsung around the world can be found here

You can also contact Samsung Australia on 1300 362 603 or via Samsung’s website

SamsungNote7 ban


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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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