Tuesday, 21 May 2019 07:47

OPPO opens new service centre in Melbourne CBD

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The new OPPO service centre on Collins Street in Melbourne. The new OPPO service centre on Collins Street in Melbourne. Supplied

Chinese smartphone vendor OPPO has opened a new service centre in Melbourne's CBD, the second of its kind in Australia, to serve as an all-in-one hub offering walk-in and send-in services and accessories.

A statement from the company said the centre, located at Level 11, 459 Collins Street, would handle all in-warranty and out-of-warranty services, allowing customers to book online prior to coming in to hand over their devices.

Out-of-warranty services will only require payment for parts.

OPPO Australia managing director Michael Tran said the new centre would offer both speed and convenience to customers.

“We know that being without your smartphone can be frustrating, so the new centre is all about delivering speed and convenience to customers. Our team of on-site engineers can make most repairs on the spot and within an hour,” he said.

Customers will be able to track the progress of service online, using the IMEI number of the device. They can also send in devices for service through OPPO's retail and carrier partners; after repair, these would be returned to the place where they were handed in.

“From receiving an on-the-spot repair, to testing out OPPO’s latest devices and buying accessories, the new service centre will be a one-stop shop for all our customers' product needs," said Tran.

“Customers always come first, as evidenced by our back-to-back win of Canstar Blue’s 'Most satisfied customers' award. Our team of dedicated OPPO specialists will ensure customers receive world-class, speedy service to get them back up and running in no time."

OPPO is one of the smartphone brands owned by China's BBK Electronics Corporation, which also owns OnePlus and vivo.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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