LogMeIn Rescue makes it possible to deliver remote support to smartphone and tablet users.
The latest version, which was pilot tested by major device manufacturers and carriers, features Click2Fix, a system that collects diagnostic information from the device, presents the technician with relevant data, and offers a set of one-click fixes that can be pushed to the device.
As part of the update, a new iOS diagnostics app has been released alongised the Android app that debuted earlier this year.
"With more than 50 of the world's biggest telcos and OEMs as customers, we believe we have unique insight into today's most pressing mobile support challenges and a preview into the needs of tomorrow's mobile-centric IT organisation.
"We see Rescue Click2Fix as a direct result of that strategy – a solution born from mobile's most demanding helpdesks and well suited to empower any helpdesk agent to solve complex mobile device problems in a simple way."
LogMeIn Rescue also supports BlackBerry OS 4 to 7, plus Windows Mobile and Symbian devices.