Under the deal, Webjet utilises LivePerson’s LiveEngage Web chat technology for pre- and post-sales support, and says the launch of mobile messaging now allows customers to communicate with the brand through its mobile app.
According to LivePerson, with usage of its app growing daily, Webjet recognised the opportunity to deliver an additional way for customers to engage with Webjet to answer questions and provide in-app support.
Webjet country manager David Galt said: “The move to offer in-app messaging expands the way customers can engage with Webjet from our existing voice, email and chat contact channels. Mobile messaging provides an additional avenue for us to have conversations with customers at their convenience.
Andrew Cannington LivePerson’s regional vice-president, APAC, said that the company was proud to partner with Webjet.
“LivePerson has been at the forefront of digital consumer engagements, first with web chat and now with conversational interfaces, such as messaging, through our LiveEngage platform
“Consumers have largely moved away from traditional voice-based communication, and with the launch of Webjet’s in-app mobile messaging we believe a new precedent will be set for travel companies, making mobile messaging the new norm.”