Wednesday, 25 January 2017 12:44

CPSC praises Samsung over Note7 recall Featured


The US Consumer Product Safety Commission (CPSC) has praised Samsung and its partners for achieving a 97% recall record for the Galaxy Note7.

“Each year, CPSC announces about 400 recalls. And each year, a significant percentage of those recalls result in a frustratingly and dangerously low consumer response rate. Thankfully, the Samsung Note7 recall has been different in this regard. Samsung and the wireless carriers fully delivered on an agreement to carry out a comprehensive recall programme and the result is a good one – a 97% (and counting) consumer response rate. Samsung has been accountable in taking steps to drive up the recall response rate and keeps pushing, as they should, for every one of the recalled phones to be returned,” said CPSC chairman Elliot F Kaye. "The overheating and fire risk with the defective batteries is a serious one, so I urge the remaining Note7 owners who are holding out to do the right thing and get a full refund or a new phone."

Kaye continued, “Samsung’s announcement of the findings of their investigation into the root cause of both Note7 batteries that were recalled is an important step forward. While CPSC staff continues to conduct an independent investigation, let me set reasonable expectations for how it might go: CPSC is a vital health and safety agency, but we have nowhere near the resources and people power that Samsung does. Not even close.

“In fact, Samsung employed more engineers and staff to work on just this issue than CPSC has employees at our entire agency. Think about that. One company dedicated more personnel to work on one safety analysis than exists at the one United States Government agency with oversight over almost all consumer product safety issues in the entire country. We have great people and will do the absolute best job we can with our investigation, but unless Congress finally treats consumer safety as the priority it should be, we will not be able to match what Samsung has done by building a new facility for this purpose and using hundreds of engineers to test hundreds of thousands of phones and batteries,” he added.

Kaye said: "As I have said previously, consumers should never have to worry that a battery-powered device might put them, their family or their property at risk. This is why we need to modernise and improve the safety standards for Lithium-ion batteries in consumer electronics and also stay ahead of new power sources that will inevitably come along and replace these. Consumers expect more power from a smaller battery that charges faster and discharges more slowly. Companies are under a lot of pressure to meet this performance demand."

His statement looked to the future of hi-density and capacity battery devices.

"CPSC and Samsung are working with the wireless industry, battery manufacturers and electrical engineers to take a fresh look at the voluntary standard for lithium-ion batteries in smartphones. Samsung plans to share what they learned from the investigation they conducted, along with Underwriters Laboratories and Exponent, which will benefit the entire industry – and the safety of all consumers," he said.

"In the aftermath of massive hoverboard and smartphone battery recalls, CPSC has added to its 2017 operating plan a project for its technical staff to assess the state of high-density battery technology, innovations in the marketplace, gaps in safety standards, and the research and regulatory activities in other countries. 

"Beyond an excellent recall response rate, we need more good to come out of the Note7 recalls and I believe Samsung agrees. At a minimum, industry needs to learn from this experience and improve consumer safety by putting more safeguards in place during the design and manufacturing stages to ensure that technologies run by lithium-ion batteries deliver their benefits without the serious safety risks."


The era of cheap, powerful Lithium-ion (Li-ion) batteries needs to come to a quick conclusion. I suspect the Note7 issue will be the catalyst for emerging technologies and perhaps a reason to spend a little more to get a safer battery than one that relies on highly combustive, bomb-in-your-pocket, components.

Already the Li-ion supporters have issued a directive – let’s not call it fire and explosion but runaway discharge, sounds nicer and less scary.

There is a growing movement to ban Li-ion batteries in cars – because of the potential for an explosion in accidents. That won’t happen for the same reason that petroleum makers allegedly stopped alternatives including hydrogen fuel cells – there is too much at stake and there is too much invested in Li-ion production.

Alternatives like lithium-air/iron/glass/sulphur, sodium-ion, magnesium-ion, aluminium graphite, flow batteries, and even bacterial batteries suffer two setbacks – they currently will not fit into the same space as Li-ion and the cost per mAh is far higher.

In the meantime, until this burning issue is solved, I advocate a return to removable batteries (LG did it with the G5) and remember that the US put a man on the moon in record time because President John F. Kennedy demanded it. Perhaps it is time to Trump that.

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Ray Shaw

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Ray Shaw  has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!

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