Thursday, 25 February 2016 12:36

ACMA seeks industry input on Mobile Roaming Standards

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ACMA seeks industry input on Mobile Roaming Standards Image courtesy of ambro, freedigitalphotos.net/images

A public consultation process has opened to receive input from the telecommunications industry on proposed changes to international mobile roaming standards.

The Australian Communications and Media Authority is consulting on the proposed changes to the IMR standard.

The ACMA says the proposed changes will:

•    Enable service providers to provide mandatory on-arrival roaming information to travellers in a single SMS, rather than in multiple texts


•    Allow service providers to offer travelling customers more methods to decline mobile roaming services at no or low cost

•    Allow service providers to offer their customers the ability to opt out of receiving roaming usage alerts

•    Delay requirements on mobile virtual network operators to provide charging and spend management information (originally due to come into effect from 23 May 2016) until January 2019.

And, since the development of the IMR Standard, the ACMA says there have been several positive developments in the roaming market, including:

•    The introduction of travel packs and/or roam like home options for overseas data use by major Australian providers

•    The cost of calls, SMS and data (particularly as part of travel packs and/or roam like home options) has reduced in many cases

•    A 65% drop in the number of complaints to the Telecommunications Industry Ombudsman  about mobile roaming issues between the September quarter in 2013 and the September quarter 2015.

The IMR Standard came into effect from 27 September 2013 and has been progressively phased in since then, except for the final tranche of rules for mobile resellers (companies other than Optus, Telstra or Vodafone), which were due to begin on 23 May this year.


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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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