Friday, 18 November 2016 09:29

Android user locked out of Google after moving cities Featured

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An Android user has been locked out of his Google account apparently because he moved cities, according to a post on Reddit.

The explanation offered by Google support staff was that since his address details differed, billing information with Google wasn't current and hence the user's purchases could look fraudulent.

The user in question does not know for sure that this is the reason; during his interactions with Google support to find out why he had been locked out, he was told that "It is our policy to not discuss the specific reasons for an account closure."

This, apparently, is official Google policy.

When asked what he could do, he was initially directed by Google staff to a site where he had to scan his driver's licence and credit card and told that he would have to wait 24 hours to get his account unlocked.

But after this time passed, he was told that the account would not be unlocked and Google would not tell him why.

He was advised to abandon his old account and start a fresh one.

However, this meant he could not use the credit card that he had used on the old account and would have to obtain a new one to continue using Google's services. All his previous purchases would not be transferred to the new account, he was told.

An email he sent to Google support resulted in the following reply: "We understand you would like your account reinstated. As previously stated, per the Google Payments Terms of Service, we reserve the right to change, suspend or discontinue any aspect of the Services at any time, including availability of the Services or any Service feature, without notice and without liability."

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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