According to research group Gartner's latest global IT outsourcing survey conducted among 1002 companies, 495 of which were in Asia Pacific, Australian companies were found to be less strategic in their use of outsourcing than other developed economies.
In Australia, 63% of companies who outsource use multiple service providers, with the average number being 3.4. Yet 84% of Australian companies say they have no sourcing strategy in place, making their decisions purely ad hoc. Globally, this compares to 46% of companies that don't have a formal sourcing strategy.
'Outsourcing has typically been seen as an IT or procurement issue. But this survey in Australia raises important questions about proper risk-management and business continuity, not to mention the appropriate use of shareholder or company funds,' said Rolf Jester, Gartner vice president and analyst.
'The lack of an appropriate multisourcing strategy will lead to business disruptions at best, a business disaster at worst,' he said.
'As part of their sourcing strategy, organisations must carefully examine the goals they wish to reach from outsourcing, as well as their concerns. This exercise will not only help develop a sourcing strategy, sourcing maxims and the prioritisation of goals, but it will educate various stakeholders about realistic outcomes and possible false assumptions or misperceptions currently held about outsourcing,' Mr Jester said.