Tuesday, 09 September 2014 18:38

Interactive Intelligence partners R-Group in WA

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Global software and IT services company Interactive Intelligence has appointed Perth-headquartered R-Group to provide sales, service and support in the Western Australian market for its suite of communications solutions.

R-Group Managing Director, Joshua Newton said the company had been seeking a “suitable partner in the contact centre space and trialed a range of options. The Interactive Intelligence suite of solutions presented a fully-featured offering backed up by a well-established and professional organisation.”

Under the partnership, Interactive will enhance R-Group’s offerings with a call centre solution completing the organisation’s capacity to meet criteria on telephony systems for both private and public sector entities with these requirements.

Newton said R-Group is a strong Microsoft Partner in the communications space and offers Microsoft Lync as one of its key solutions, and is also a licensed Australian telecommunications carrier. “The Interactive Intelligence solution for Lync will now complement these existing service offerings through its range of contact centre solutions which optimise the customer experience.”

{loadpositon peter}“From our experience so far, the Interactive Intelligence system appears to offer a compelling, highly functional interface and an extremely comprehensive and well developed set of functions and features. For small or large call centres, the potential gains to productivity and performance are significant,” Newton said.

“Interactive Intelligence is delighted to sign R-Group International as an Elite Partner in Western Australia,” said Brendan Maree, Interactive Vice President – Japan, Australia and New Zealand.

“Their comprehensive experience and track record of success will ensure that we can extend our presence in Western Australia and offer organisations the opportunity to reap the benefits of working with an expert team in deploying an all-in-one contact centre platform for multichannel interactions.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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