The new centre, which will be home to up to 140 Infosys employees and cater for clients across private and public sectors, resources, financial services and manufacturing, was opened on Wednesday by NSW Minister for Finance and Services, Dominic Perrottet, Member for Parramatta Geoff Lee and Infosys Australia & NZ Vice President & Regional Head Andrew Groth.
Opening of the new centre follows the NSW Government’s selection of Infosys in June this year to manage its core back-office business processes of payroll, HR and financial services. Under the partnership, more than 6,000 public servants across the government’s foundation agencies are empowered with the latest tools to work smarter and more efficiently with a more flexible and scalable 'as a service' solution.
Infosys will initially provide the back-office service – under the “GovConnectNSW” brand – to the Department of Finance, Services and Innovation, Service NSW, the Department of Premier and Cabinet, the Public Service Commission, NSW Treasury and the Independent Pricing and Regulatory Tribunal.
Budget savings over the initial 6-year arrangement are estimated at $13.4 million, with ongoing annual savings of up to $19.5 million in subsequent years.
“We’ve already made over 55 new hires, including many from the local area, who have joined the specialist team at the Parramatta centre and our growing national team of more than 3,500. Western Sydney has the infrastructure and local talent to help us deliver agility and quality for our regional clients and we’re proud to support the growth of the local economy.
“Leveraging our proven global network and experience co-creating innovative client solutions, the partnership with the NSW Government will create genuine organisational efficiencies and enable NSW public servants to focus on customer service and achieving the government’s transformation agenda. We look forward to broadening our partnership with NSW Government through further next generation services and a collaborative design thinking approach to solutions.”