Wednesday, 09 December 2015 13:18

Infosys opens for business at new Sydney delivery centre

By
Infosys Andrew Groth,  NSW Minister for Finance and Services, Dominic Perrottet,  Member for Parramatta, Geoff Lee &  Infosys BPO, Vice President and Global Head of Capability, Anup Kapoor Infosys Andrew Groth, NSW Minister for Finance and Services, Dominic Perrottet, Member for Parramatta, Geoff Lee & Infosys BPO, Vice President and Global Head of Capability, Anup Kapoor

Indian outsourcing and ICT services giant Infosys has launched its new delivery centre in the western Sydney suburb of Parramatta as part of a move to bolster Business Process Management (BPM) and a range of digital service capabilities for its Australian clients, including the NSW Government.

The new centre, which will be home to up to 140 Infosys employees and cater for clients across private and public sectors, resources, financial services and manufacturing, was opened on Wednesday by NSW Minister for Finance and Services, Dominic Perrottet, Member for Parramatta Geoff Lee and Infosys Australia & NZ Vice President & Regional Head Andrew Groth.

Opening of the new centre follows the NSW Government’s selection of Infosys in June this year to manage its core back-office business processes of payroll, HR and financial services. Under the partnership, more than 6,000 public servants across the government’s foundation agencies are empowered with the latest tools to work smarter and more efficiently with a more flexible and scalable 'as a service' solution.

Infosys will initially provide the back-office service – under the “GovConnectNSW” brand – to the Department of Finance, Services and Innovation, Service NSW, the Department of Premier and Cabinet, the Public Service Commission, NSW Treasury and the Independent Pricing and Regulatory Tribunal.

Budget savings over the initial 6-year arrangement are estimated at $13.4 million, with ongoing annual savings of up to $19.5 million in subsequent years.

Andrew Groth, Vice President and Regional Head Australia & NZ, Infosys, said today the launch of the new delivery centre in Parramatta will provide a greater level of flexibility and support for the company’s local public and private sector customers.

“We’ve already made over 55 new hires, including many from the local area, who have joined the specialist team at the Parramatta centre and our growing national team of more than 3,500. Western Sydney has the infrastructure and local talent to help us deliver agility and quality for our regional clients and we’re proud to support the growth of the local economy.

“Leveraging our proven global network and experience co-creating innovative client solutions, the partnership with the NSW Government will create genuine organisational efficiencies and enable NSW public servants to focus on customer service and achieving the government’s transformation agenda. We look forward to broadening our partnership with NSW Government through further next generation services and a collaborative design thinking approach to solutions.”

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Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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