Thursday, 29 June 2006 05:29

Dell launches $200 million enterprise service offering

By
Computer maker Dell has launched a new level of support for server and storage system customers, The company says its Platinum Plus service is the result of a $200 million investment and will integrate Google Earth to provide an interactive 3D command centre for clients.

According to Dell, Platinum Plus provides breakthrough productivity tools and is a key differentiator in Dell's strategy to enable a higher level of control for its business, education and government customers, which comprise about 85% of the company's revenue.

The new enterprise service offering includes seven by 24 support of hardware, software, a round the clock support centre, a dedicated technical account manager and a guaranteed four hour response time.

The new Platinum Plus service also includes an operations performance benchmarking feature that allows customers to routinely compare critical IT performance metrics to historical results and similarly configured environments. The new offering is designed to help IT managers cross-check performance in various locations against case activity rates and time needed to resolve issues.

The new service also uses Google Earth to implement a web-based enterprise command center real-time tracking window with a 3D display to follow ongoing support activities. The feature eanbles customers to view open service dispatches globally in an online real-time environment.

"This premium 7x24 service is the latest result of more than $200 million Dell has invested in enterprise service and support over the past several years," said Brad Anderson, senior vice president, Dell Product Group. "Platinum Plus complements the recent and most comprehensive enhancements ever to our PowerEdge server portfolio to provide more reliability and global consistency for our business customers with mission-critical needs. Most importantly Platinum Plus will help IT managers transform their operations from cost centers to competitive advantages."

Subscribe to Newsletter here

WEBINAR INVITE: Exploring Emerging Strategies for 5G Monetization

Network Operators continue to invest in 5G and build out their infrastructure.

With the recent impact of world events, the pressure is on to explore additional ways beyond traditional subscription models to monetize existing investments and speed up returns.

Creative thinking is key in this space, and in this webinar, you will learn about innovative ideas for Network Operators and Enterprise Business to enable new services and opportunities to drive incremental revenue.

Join us for this thought-provoking webinar with ITR Analyst, Marc Einstein, where you will learn about:

- Key industry 5G trends
- How COVID-19 is driving innovation and potential new business opportunities and applications for 5G

Click below to register your interest for the AUGUST 26, 4PM WEBINAR (AEST)

REGISTER NOW!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

These days our customers Advertising & Marketing campaigns are mainly focussed on Webinars.

If you wish to promote a Webinar we recommend at least a 2 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://www.itwire.com/itwire-update.html and Promotional News & Editorial.

For covid-19 assistance we have extended terms, a Webinar Business Booster Pack and other supportive programs.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
Stan Beer

 

Stan Beer co-founded iTWire in 2005. With 30 plus years of experience working in IT and Australian technology media, Beer has published articles in most of the IT publications that have mattered, including the AFR, The Australian, SMH, The Age, as well as a multitude of trade publications.

BACK TO HOME PAGE

WEBINARS ONLINE & DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

ResearchWire

Guest Research & Case Studies

Channel News

Comments