The global ICT services giant showcased the joint solution at a banking and finance industry event in Sydney on Thursday following the announcement in March of its new collaborative global agreement with 360Globalnet, including a strategic investment in the company.
CSC says the new solution “redefines” the customer experience in claims management.
Michael Neary, head of insurance, CSC Australia and New Zealand, says 360Globalnet’s self-serve digital insurance claims technology enables customers to easily manage the end-to-end claims process via the Internet.
“The capabilities we are demonstrating today will redefine the customer experience in claims management. Our collaboration with 360Globalnet will put customers in control of their own claims using smart features such as streaming video, data analytics and fraud detection – all designed with a view of improving customer experience and satisfaction.”
The agreement sees CSC providing systems integration services for 360Globalnet’s self-serve digital claims technology, which it says delivers “unique and complementary capabilities” in self-service, intelligent systems, smart mobile devices, live-streaming video, data analytics and fraud detection.
Neary says 360Globalnet’s offerings can shorten the time to claim settlement from days to hours, while also helping to reduce fraud and equipping decision-makers with improved performance data.