Tuesday, 15 March 2016 21:24

Comm Bank, Kounta claim ‘world first’ with POS system on single device Featured

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The Commonwealth Bank and online Point of Sale software system provider Kounta have partnered to add a new point-of-sale app to CommBank’s EFTPOS tablet, known as Albert, to integrate a range of business, payment and POS processes on a single mobile device.

In what the bank and Kounta claim is a world-first, from Tuesday businesses will be able to use a single device to both take payments as well as access front-end point of sale and back-end processing systems, improving operational efficiency and their customers’ experience.

Businesses using Kounta on Albert can now accept payments, manage tables, take customer orders, split bills and update inventory levels at the same time, from the one device.

As well as offering transaction and POS functions, Kounta on Albert integrates with customer loyalty, accounting, inventory, rostering and payroll applications, with businesses no longer needing to use multiple devices to run their day-to-day operations.

Claire Roberts, Executive General Manager, Local Business Banking, Commonwealth Bank said: “Kounta on Albert brings together for the first time point-of-sale, payment and back-end processes on one device with a high-level of security and connectivity. Practically, it means staff can be interacting with customers in a more efficient and personable way because they don’t need to be using multiple systems or devices.

“Partnering with Kounta to bring a POS app to Albert is another great example of the innovation we bring to clients to help them succeed.”

Nick Cloete, Kounta Founder, says he believes the integration of Kounta with Albert will see a new generation of businesses use cloud-based POS technology to manage their stores more efficiently.

“As it stands, existing legacy POS systems limit the movement of retail and hospitality staff. They have to complete orders and payments at static computer and EFTPOS payment stations – a system that's now extremely outdated and not suited to the modern customer.

“In contrast, businesses that adopt Kounta on Albert will have the freedom of completing transactions including checkout, table management and splitting bills on-the-go, as well as more easily managing stock levels. They’ll also have access to immediate business insights, reporting and assistance through our reconciliation function and CommBank’s Daily IQ service.”

Cloete said that because Kounta is cloud-based, the app can be accessed across different devices and locations.

“A business owner can access store figures and results in real time while sitting on the couch at home. And if internet connection is lost, Kounta will continue to operate and auto-update figures in the cloud once back online.”

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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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