BayCom says in recent times, organisations globally have been forced to “embrace and implement digital transformation strategies to remain relevant and ensure survival”, and customer experience is at the forefront of this transformation and “digital movement is critical for ensuring companies retain existing customers and develop strategies to attract new customers”.
“Communicating with customers has evolved from the traditional telephony call centre to omnichannel digital engagements, including webchat, email and social media platforms.
“NICE inContact CXone provides a scalable and reliable unified cloud contact centre solution to empower organisations to engage with its customers in the channels they prefer,” says BayCom.
“BayCom Communications is excited to offer NICE inContact CXone to customers in New Zealand,” said Steve Bower, general manager, BayCom Communications.
“With our extensive experience in the industry, BayCom has the ability to design, implement and support CXone nationwide, providing organisations with an industry-leading Contact Centre as a Service (CCaaS) solution to deliver on their customer experience strategies.”
Darren Rushworth, APAC president, NICE, said: “The combined experience of BayCom and NICE inContact’s industry-leading CXone platform will help our customers to deliver on their digital transformation strategies, enable work-from-anywhere mode seamlessly, and provide the customer experience expected in today’s digital age and beyond.”