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Tuesday, 18 September 2018 11:37

ANZ Bank launches smartphone ATM access service Featured


Australia’s ANZ Bank has launched a smartphone ATM access service which allows customers to access cash on the go, using only their smartphone or watch.

With the new service — which the bank claims as an Australian first — ANZ customers can access cash at 2400 ATMS across Australia using their preferred mobile payments device, instead of plastic cards, across the bank’s entire range of mobile payments, including Apple Pay, Samsung Pay, Google Pay, Garmin Pay and Fitbit Pay.

ANZ Customer Engagement lead Kath Bray said: “We are determined to bring our customers new banking experiences so they can access their money the way they want to.

“With the high adoption rates of contactless payments in Australia, our customers will be some of the first in the world to use their mobile devices to withdraw cash in addition to making payments. We know this is something our customers will appreciate.”

Bray says ANZ Wallets@ATM represents the latest wave in mobile payments evolution focused on both convenience and security – and customers just wave their mobile payments device over the contactless reader of an ANZ ATM, select the eligible card, and enter their four digit pin to access their banking.

According to the ANZ, there are more than a million of its customers using digital wallets loaded with an ANZ-issued card.

The bank says that between October 2017 and August 2018, ANZ customers made more than 57 million mobile payment transactions worth more than $1.83 billion – an increase of more than 150% in transaction numbers from the corresponding time a year earlier.

The new ATM access services means the bank’s customers can complete all ATM activities with their smartphone or watch, cash withdrawals, PIN change, deposit at SMART ATM, account transfers and balance inquiries.

The ANZ announcement of the new service follows what the bank says was the successful launch of five mobile payments partnerships in the past two years with the world’s largest smartphone manufacturers and software providers, “making it the only bank in Australia to offer the Wallets@ATM feature across all five digital wallets”.

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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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