Brennan IT was an early pioneer of the cloud, being one of the first companies to bring cloud technology to the Australian mid-market over a decade ago. The company services the largest of brands and businesses including Local Government Super, Guide Dogs, Forever New, and Strandbags.
For a “home-grown” IT company to have endured, let alone spectacularly expanded to a $100 million plus turnover is a milestone worth celebrating.
As CEO, Stephen Sims, said, “Sometimes it feels like dog years,” in reference to a dog year being equal to seven human years, “and the changes we have seen and responded to are amazing".
Dave Stevens (left), founder and non-executive chair, Brennan IT, said, “Brennan IT was built to service the Australian mid-market. At the time we started the company, medium-sized businesses were really under-serviced in IT, it was difficult for them to access high-quality technology, knowledge and services. We identified a gap in the market, to provide enterprise grade solutions at affordable rates.”
“Over the last 20 years, I think we’ve done an exceptional job of making our clients lives easier and assisting them to improve their business. However, there is always more to do and today we are more focused on providing value to our clients than ever before. New technologies come along every day and our role is to assess the suitability of these for our clients and reject the hype or alternatively double down on the technologies that will make a difference to our clients,” he added.
“As Brennan, IT is a mid-market company, we know our clients’ pain points because we have the same ones. We know what businesses need to be able to grow from a small company to a medium-sized one as we have done it ourselves,” he finished.
Brennan IT is gearing up for strong growth, with aggressive targets to increase the size of the business over the next few years. To reach these growth targets, the company is focusing on optimising and future proofing its own IT infrastructure, as well as developing the services and solutions portfolio in line with the customer needs.
Sims (right) said, “The client experience is our number one focus when dealing with Brennan IT. We are passionate about that, as a Managed Services Provider, we distinguish ourselves by our high level of service. We measure every single client interaction so that we can always improve every step.”
He said that for the first time Brennan had started to measure Net Promoter Score and was currently sitting at 55 which is above industry standard.
“Our priority for the year is driving a seamless experience for our clients, no matter what area of the business they deal with. Our service teams are designed from top to bottom to promote the fastest and most effective responses to our clients’ needs. Getting to know clients, understanding their needs and getting familiar with their business are the fundamentals. Offering strategic advice to help our clients drive their own business outcomes is where our teams really add value.”
When asked why Brennan had so many long-term clients, Sims said, “Our clients trust us because we have a proven track record. We are well-established, with maturity and longevity in our sector. Rest assured, we'll be here long into the future as a strategic partner for the mid-market.”
Disclosure: The writer has used Brennan IT services almost since its inception to help him grow an Australia-wide business. Although he is no longer associated with that business it remains a Brennan client.