Home Market Concur launches travel risk management solution

Concur launches travel risk management solution

Global provider of travel, expense and invoice management solutions, Concur, has launched an integrated traveller risk management solution.

Concur, a SAP company, says its newly launched solution features the “most comprehensive, actionable travel and expense data set in the industry”.

The solution includes an option for 24/7 monitoring services to help communicate with and assist employees at any time on a company's behalf – from pre-travel guidance to emergency safety information.

"With global uncertainties and business travel on the rise, Concur has a strong sense of responsibility for our employees and customers around the world," said Mike Eberhard, president of Concur.

"From civil unrest to natural disasters and terrorist attacks, businesses need to be sure they know where their employees are and direct them to safety as quickly as possible.

“Our data set extends beyond traditionally booked travel itineraries, maximising visibility and empowering businesses to take action in these situations. During recent global incidents, Concur was able to locate employees in affected areas within an hour."

According to Eberhard, unlike other solutions, Concur Risk Messaging will capture “unrivalled traveller location data via Concur Travel & Expense, Concur Mobile, Concur TripLink, TripIt from Concur, supplier e-receipts and more, providing travel managers immediate and unparalleled visibility into employees that may be at risk”.

“Concur Active Monitoring, powered by HX Global, will offer 24/7 monitoring, proactive communication capabilities, and assistance coordination. This enables businesses to deliver on their commitment to ensure employee safety and well-being as they travel, across time zones and outside of business hours.

In 2016, Concur says it issued more than 10 million alerts notifying business travellers of potential risks in locations they were visiting – while the number of Concur users who received alerts also increased by 770%, from 151,000 users in January 2016 to 1.3 million users in December 2016.

Cuncur list additional Risk Messaging and Active Monitoring features including:

•    The ability to issue pre-travel advisories.

•    Two-way messaging via text, email, phone, and Concur mobile.

•    Traveller location mapping and reporting.

•    Incident analysis and reporting.

•    Custom message and alert creation.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).