iiNet Limited has announced that is has acquired a 60% interest in The Tech2 Group, a customer telecoms support company probably best known for its Gizmo brand. The terms of the deal were not disclosed.
Tech 2, founded in 1998, provides support to home users and remote and on-site technical support and installation services for business. It has 650 staff and contractors. It will continue to operate as a separate business. It has three brands:
- tech2home – connects and sets up on-site home entertainment systems and provides PC and tablet tech support services by phone across Australia, through national retail partnerships
- tech2business – provides national field and call centre based technology services for businesses across Australia
- gizmo – provides over the phone tech support including set up, networking, repairs and cloud solutions to both home users and small and medium businesses.
Tech2 Group also provides telecoms infrastructure build, connection and installation services for the NBN and other telecommunication providers.“The investment in Tech2 provides a complementary focus on customer service, a new sales channel, quickly expands our ability to provide nationwide IT support and provides a ready-built home installation capability, particularly in the area of NBN services,” said iiNet CEO David Buckingham.
“Tech2 Group represented a unique opportunity to partner with a business with a strong focus on customer service, as well as providing a new sales channel and capability set.
“It will allow us to both extend our brand and provide a more comprehensive service to our customers, particularly through the delivery of NBN. Importantly, there is a strong cultural alignment between iiNet and Tech2 Group on the approach to customer service.
Tech2 founder and managing director Glen Powys said the two companies are logical partners. “Securing iiNet as a shareholder represents a unique opportunity to accelerate our growth plans,” Powys said. “We believe the transaction provides added benefits to Tech2 Group’s customers and staff as we draw on iiNet’s experience, scale and support.”