Australian software development and collaboration platform Atlassian has acquired StatusPage, a market leader in status and incident communication. As it is wont to say “Service without status is like a cell phone without signal bars.” Or worse, a Web page that loads too slowly or not at all.
StatusPage is the single source of truth for the status of cloud services for thousands of customers ranging from start-ups and cloud leaders like Intercom, Venmo, and New Relic to enterprises like Intuit and Citrix.
It lets any company create a hosted status page for communicating up-to-the-minute status on the health of their technology services with their internal and external customers.
This is not just for technology companies. Traditional media companies like PBS now primarily deliver their content over the Internet: downtime is lost advertising revenue. Universities provide content to thousands of students online 24/7. Healthcare companies like Oscar and HealthEquity communicate and engage with their customers almost entirely online. Status communication isn’t just for hi-tech companies.
Internal status pages are just as important as customer-facing ones. As companies build and depend on their internal services, internal status pages allow IT and operations departments to efficiently communicate status across the company.
In June, StatusPage customer FiveStars Loyalty experienced a serious production incident. Overwhelmed by phone calls to their support centre, they redirected on-hold customers to their public status page. Their status page received 10,000 visits over two days, while call volumes dropped to manageable levels. The support team, freed up from potentially thousands of phone calls and emails, doubled their service performance levels and resolved 98% of callers' issues. This is a common story for StatusPage customers.
Atlassian says StatusPage will continue as a standalone service. The company announcement is here.