Monday, 01 February 2021 10:18

NBN Co set to halt new HFC services due to NTD shortage Featured

By
NBN Co set to halt new HFC services due to NTD shortage Image by Lorenzo Cafaro from Pixabay

The NBN Co, the company rolling out Australia's national broadband network, will stop providing new connections on its HFC network within a matter of days due to an acute shortage of network termination devices, reliable sources have told iTWire.

The company is expected to half the new connections from 7pm on Tuesday, with only addresses that have never had an NBN HFC connection to be affected.

The sources said these were addresses with service classes 21, 22 and 23. Contacted for comment, an NBN Co spokesman confirmed that there was a shortage of NTDs due to global supply chain issues.

However, premises with existing HFC connections will still be able to get replacement NTDs for service assurance and to replace those taken by previous tenants.

One post on the broadband forum Whirlpool also referred to an issue with HFC hardware on Monday. The post read: "Delays for new NBN HFC connections.

"Due to an industry-wide shortage of NBN Hybrid Fibre Coaxial hardware, new NBN HFC customers may experience delays connecting to the NBN network.

"Have to wait up to 2-3 months for a technician to come and install the NBN connection box."

The NBN Co spokesman sent iTWire a copy of a bulletin sent to RSPs on Monday morning, detailing how issues in the global supply chain were affecting chipset production and, as a result, the production of NTDs.

"The supplier of NBN's HFC NTDs has been unable to secure sufficient chipsets supplies to fulfil its commitments, and on Thursday, 28 January 2021, issued NBN Co with a Force Majeure Event (FME) Notification to this effect," the bulletin said. "We understand that this situation will continue for several months.

"As a result, we will not be taking new NBN orders from Internet providers for HFC customers. NBN Co is examining whether current disconnection dates for legacy services will need to be extended. NBN Co will also be making provisions for any vulnerable customers."

The bulletin said the NBN Co would not be taking new orders for HFC services at new locations by making all the unconnected HFC footprint/locations unserviceable at Service Class 20 from 7pm on Tuesday meaning that the last order for an HFC service at a new location could be placed at 6.59pm (AEDT).

"Any new HFC connection orders that have been entered up to 6.59pm (AEDT) Tuesday 2 February will be accepted," the bulletin added.

NBN Co chief customer officer Brad Whitcomb said: "We have been monitoring this issue for several months since we first became aware the global shortage of chipsets affecting various industries, including telecommunications.

"As a result, we have been working closely with our supplier to build up our HFC equipment inventories in our warehouses as much as possible.

"We would like to reassure existing customers connected to the nbn via HFC that we are able to repair and replace equipment in customers' homes if required."

This is not the first time that the HFC service has been hit by issues that have delayed the rollout of new connections.

Back in November 2017, the NBN Co said it would halt connecting new HFC services for between six and nine months while it fixed technical issues that were affecting the speeds that could be delivered on the network.

The company had to switch the technology used for connections in at least two Melbourne suburbs as a result of these technical issues.

After the technology mix to be used for the NBN was changed in 2013 following the Coalition's rise to power, plans were announced by the then communications minister, Malcolm Turnbull, to use both the Telstra and Optus HFC networks to roll out connections.

But later, it was found that the Optus HFC network was not fit for purpose and only the Telstra HFC cable was used.

Read 11029 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here

SONICWALL 2022 CYBER THREAT REPORT

The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Ransomware
Cryptojacking
Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.

GET REPORT!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments