Wednesday, 15 June 2016 12:05

Alert: Check medical alarms are NBN compatible

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NBN Co has issued a reminder to users of medical alarms to ensure their devices are compatible with the National Broadband Network.

The company warns that anyone with an alarm device needs to check with their device or retail provider about their current medical alarm, as existing devices may not be compatible with the NBN and are unlikely to work during a power blackout.

Information on the NBN's Medical Alarm Register helps identify households with medical alarms and where support may be needed to help minimise a break in service.  

NBN executive general manager of migrations, Katarzyna Stapleton, says: “It’s important those using a medical device register early and begin the process now to help us identify households which may need assistance during the rollout of the NBN network.

“Minimising disruptions to services such as medical alarms during the rollout of the network is an issue we take extremely seriously.

“If you are already using the NBN network and have your medical alarm connected to it, it is a timely reminder to check your alarm compatibility with your medical alarm provider and fully understand the implications of a power outage and consider your options.”

Rollout of the NBN involves a complete upgrade to Australia’s fixed line telephone infrastructure and Stapleton says NBN Co has been working closely with medical alarm providers since 2010 to develop solutions to device compatibility challenges.

“This has resulted in a number of support initiatives for medical alarm users, including a national register of medical alarm users, letters sent to everyone who is having the NBN installed in their area with information about medical alarms, extra advice provided over the phone and in-person visits in some cases.”

Stapleton says individuals using professionally monitored medical alarms that are compliant with the Australian Standard, AS4607-1999, may be eligible for migration to a new system that does not rely on a fixed line connection, and should contact their alarm provider for more details.

Individuals using a medical alarm or alert (or a family member, carer or friend) can list a medical alarm on the NBN Medical Alarm Register by calling 1800 227 300 or completing the online form on the NBN Co website.

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