Wednesday, 23 March 2016 00:24

Vodafone pounces on Telstra’s troubles, says ‘join Vodafone’

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With Telstra having extremely uncharacteristic outages of late, the company once known as Vodafail but which has turned things around massively wants you to join it.

Declaring loudly and proudly that ‘There’s never been a better time to join Vodafone,’ the company that saw the merger of Vodafone Australia and 3 Hutchison is poking fun at Telstra’s outrageous outages.

Despite Telstra’s misfortune in having three or four (both counts are out there) outages in a very short time frame, something that should never happen so close together (unless some unannounced and very successful hacking is going on), Telstra’s 3G and 4G performance is still incredible.

Well, at least when the network is working.

I find Vodafone’s 4G network to be very strong, with its 3G network still slower than Telstra’s, but without the Vodafail problems that were crippling Vodafone just a few short years ago.

With Vodafone having long offered its ‘Network Happiness Guarantee’, the company has seen much water under the bridge with a vastly more solid and strong network than in the bad days.

Things have improved so much for Vodafone that not only has it done points deals with Qantas, offered its $5 per day roaming deal to dozens of countries and even made roaming free to New Zealand, but Vodafone is more than confident enough to take Telstra on like Donkey Kong when the Telstra network has spent a few too many times on its knees, bloodied and battered by unexpected network outages.

So, while it is a little surprising to see Vodafone go on the attack, by the same token, this is the perfect time to do it - although Vodafone had better hope there are no hackers targeting its network, or that no network engineers accidentally drop any proverbial spanners in the works to screw things up .

Thus, we see Vodafone announcing that ‘it is offering one month free access fees for new customers who switch to Vodafone on any post-paid voice or mobile broadband plan.’

Vodafone Director of Sales Ben McIntosh noted the offer ‘is available to customers who port in their existing number to Vodafone from Wednesday 23 March 2016 until 5pm Tuesday 29 March 2016.’

Talk about striking when the iron is hot, and some Telstra customers are still hot under the collar from the Big T’s ‘ouTages.’

McIntosh said: “We know how important it is to stay connected, so if you’re having trouble with your network, we invite you to come on over to Vodafone. We’re the only Australian carrier to offer a network happiness guarantee, making the switch to Vodafone worry-free.

“We’re willing to back our multi-billion investment in our network which is strong, reliable and resilient. Australia’s only network happiness guarantee means that if you join us and you’re not happy in the first 30 days, you can cancel your contract and only pay for what you’ve used.”

McIntosh also promoted Vodafone’s Data WorkOut which ‘provides two months of unlimited data for data-hungry customers on 24 month voice post-paid plans.’

McIntosh concluded that: “We know ‘free data’ days are all the rage right now, which is why Vodafone offers two months of unlimited data to post-paid voice customers when they join or upgrade.”

More below, please read on!

The telco also offered the following ‘notes for editors’ which we’ll reprint here.

The notes say that the deal is ‘For Personal use only,’ and that ‘business customers must have an ABN/ACN.’

We’re also told the following: ‘Available to customers who port their number and sign up to a Vodafone postpaid plan by 29/03/16. Min monthly spend for month 1 is any applicable device repayments. Min monthly spend from month 2 onwards is 100% of plan cost plus any applicable device repayments.

‘For month-to-month plans from month 2 onwards recurring monthly access fee charged until the end of the month in which you notify Vodafone that you wish to cancel. For 12 and 24 month plans Early Exit Fee is 100% of plan cost x months remaining plus any remaining device repayments.

‘Not transferable and not redeemable for cash. Not available with any other free access fee offer.’

Finally, Vodafone has ‘full terms’ of its ‘Network Happiness Guarantee’ here.


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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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