Wednesday, 02 March 2016 19:28

Oracle refuses to deny Australian support centre closure claim Featured

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According to information received by iTWire, Oracle has closed its Australian support centre and shipped its 170 jobs offshore.

Rumours have been circulating since late last year that Oracle was planning to close more of its support centres, with Australia high on the list.

iTWire has been told by a source that the closure has materialised, and that 170 people have lost their jobs.

This follows the closure of a number of the company's support centres in Europe.

iTWire asked Oracle whether the local support centre had been closed, and its APAC PR director Rebecca English responded with "no comment."

According to some reports, Oracle is progressively moving its support functions to countries with lower wage rates.

That can be a risky strategy, as offshore support has been known to adversely affect customer satisfaction.

It remains to be seen whether Oracle will be able to deliver the quality of support that its customers have come to expect while cutting costs in this way.

Image: Peter Kaminski (CC BY 2.0) via Flickr

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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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