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Wednesday, 16 March 2011 11:49

AAPT deploys IPscape cloud based call centre technology


AAPT has chosen IPscape's cloud based contact centre technology for both its wholesale and business customer contract centres.

Up to 225 agents accessing the IPscape contact centre technology in the cloud from various locations across Australia.

AAPT is billing it as the latest move towards cloud based provision of IT services to "delivers agility and business value": it follows AAPT's decision to migrate its email to Google's Gmail in late 2009.  "IPscape is the second AAPT enterprise level service replacing on-premise systems with cloud technology," the company said.

AAPT COO David Yuile said: "The days of complex, expensive legacy IT systems are numbered. Innovative, secure cloud solutions from companies like Google and IPscape allow us to be more agile and responsive at lower cost."

He added: "IPscape's solution surpassed other vendors in terms of agility and value. In operational terms, IPscape's all-in-one commercial model provides budget confidence with access to advanced features'¦.While we knew traditional vendors well, IPscape's functionality, speed and approach were clearly head-and-shoulders above the rest of the market."

According to Yuile, "There's no additional cost for features such as real-time reporting, new communication channels, changing customer campaigns on the fly, or integration to Salesforce CRM.

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